Online Purchase Terms

By clicking on “I ACCEPT” and proceeding with this purchase (the “order”), you (“you”) agree that the following terms (“terms”) between you and TRENDe-tatts ABN 95 656 470 767 (“we“, “us”) apply to the order and use of our product/s (“product“). These terms must be read together with our general terms of use governing your use of our website at www.trendetatts.com.au. (the “site”).

TERMS FOR SERVICES AND LICENCE

1. Product Information

  • Please make sure the product is suitable before ordering,  keeping in mind that colors can appear different onscreen. Product photos on the site are for illustration only and are not of the actual items shipped.
  • Even though we take reasonable precautions, it’s possible that products may be listed with wrong information, due to typographical errors or product updates. We may change or update product information at any time.
  • If we find an error in your order or payment, or a product is unavailable for any reason, we reserve the right to cancel the transaction at any time up to delivery, and refund your payment.
  • We do not generally edit or correct orders, but we reserve the right (at our sole discretion) to cancel any order with defamatory, distasteful or offensive wording.
  • We do not make any representations or warranties regarding any product or its fitness for any purpose, or any matter relevant to you buying the product other than the representations or warranties expressed in this agreement.

2. Your Obligations

  • You warrant that the information you’ve supplied to us is correct and current, and that you are over 18 years of age and authorised to make this transaction.
  • You warrant that the file/s you’ve supplied are owned by you and do not breach any copyright laws.
  • If you are using Paypal, you must complete payment online at the time of ordering. If you select any other method, the payment must be received within 72 hours of submitting your order. If payment is not received within this timeframe, your order will lapse.
  • If your payment is subsequently dishonoured or reversed for any reason, you must immediately make the payment again. We reserve the right to delay processing your order or delivering the product until we receive full payment in cleared funds.

3. Using the Product  

  • The product must be used under adult supervision and in accordance with instructions.
  • The products are generally suitable for use on both adult and childrens skins. However in cases of skin irritation or sensitivity please remove the tattoo immediately and discontinue use.
  • We recommend if you or your child have sensitive skin, that you purchase a Standard Sheet to test if the product is suitable..

4. Cancellation

  • To cancel or change an order you must contact us immediately by phoning us on 0421 072 723. Email notification alone will not be accepted.
  • We will try to cater for your request, but we cannot cancel or change your order once it has been processed, or the product has been manufactured.
  • We reserve the right to charge an administration levy of up to $10 for any cancellation or changes. You indemnify us for all losses resulting from your cancelling or changing the order.  

5. Returns Policy

  • If you discover a fault in a product and wish to return it you must contact us within 30 days of receiving your order.
  • Please check the wording of your customised product carefully before placing the order. We manufacture exactly what you ordered.  We are not responsible for correcting errors in your order before manufacturing the product.
  • If in our opinion, an item you returned is found to be not faulty as claimed, then you may not receive a refund or exchange. We may charge you up to $10 administration levy and return the item to you at your expense.
  • If you have paid using a credit card or third party payment processing facility, any refund will be done as a credit to that account or facility for the amount in question.
  • We will refund your freight costs for any product which is faulty and returned in accordance with our procedures. This includes the freight costs included in your original invoice (if applicable), and the freight costs of returning the product to us.

6. Delivery 

  • The delivery times we give to you are estimates only and we are not liable for late delivery or non-delivery, or for any loss, damage or delay arising from late or non-delivery.
  • You must ensure that the delivery instructions you supply to us are correct.
  • We reserve the right to make a reasonable charge for additional delivery and storage if you do not provide us with proper delivery instructions at the time of ordering, or if no-one is available to accept delivery.
  • Freight costs will be added onto your invoice where notified at time of purchase.

7. Shipping

  • We are not liable for loss or damage in transit, and all risk in the product passes to you once it is delivered to Australia Post.
  • However, if you have elected to insure the products for loss or damage in transit, you may be able to make a claim on your insurance policy.

8. Payment

  • All prices are in Australian dollars unless otherwise stated.
  • If you do not pay any amount when due to us, or if any payment is subsequently cancelled, then without prejudice to any other right or remedy:
    1. you are liable for any costs we incur as a result, including payment dishonour fees; and
    2. we will not process any further orders for you until all outstanding accounts are paid in full.

9. Limitation, Exclusions

  • To the extent permitted by applicable laws in your jurisdiction, our sole obligation under this agreement is to use our best endeavours to provide the product and to arrange the replacement or refund of any product in accordance with this agreement.
  • In no event shall we be liable for any indirect, special or consequential damages arising from your use or misuse of any product.
  • Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or remedy conferred by legislation in your jurisdiction.
  • To the extent permitted by applicable laws in your jurisdiction, we limit our total liability to payment of an amount equal to the lowest of: (1) the cost of replacing the product; (2) the cost of repair of the product; or (3) the cost you paid us for the product.
  • We are not liable for default or failure in performance of our obligations under this agreement resulting directly or indirectly from acts of God, civil or military authority, acts of terrorism or war, third party service providers, suppliers, couriers or any other cause beyond our reasonable control.

General

  • This agreement contains the entire agreement between the parties relating to the order and the product.
  • This agreement is governed by the laws of the State of Queensland Australia and the parties agree to submit to the jurisdiction of the courts and tribunals of that state.
  • Should any part of this agreement be or become invalid, that part shall be severed from this agreement, without affecting the validity of the rest of the agreement.